Terms and Conditions

November 29, 2024

Old Era is an online platform for purchasing pre-owned clothing and accessories. These Terms and Conditions define the rights and obligations of the user regarding the use of our website. By using our website, the user agrees to comply with the Terms and Conditions outlined below.

1. General Information

1.1. This website is operated by Old Era, a company registered in Portugal with tax identification number 265806119, headquartered at Rua Madre Francisca da Conceição Nº8, 6420-198, Trancoso.

1.2. Contact Information:

  • Email: vintage@old-era.com

  • WhatsApp: +351 966 220 289

  • Opening hours: Monday to Friday, from 9 AM to 5 PM.

2. Acceptance of Terms

2.1. Accessing and using the website implies unconditional acceptance of these Terms and Conditions. 2.2. If you do not agree with any of these terms, you must immediately stop using the website.

3. Registration and User Account

3.1. To make purchases on the website, you must create an account and provide personal information, such as name, email, address, and phone number.

3.2. The user is responsible for:

  • Ensuring the accuracy and updating of the information provided.

  • Keeping login details confidential.

  • Immediately notifying Old Era of any unauthorized account access.

3.3. Old Era reserves the right to suspend or terminate accounts that violate these Terms and Conditions or display suspicious activity.

4. Products and Pricing

4.1. All products available on the website are for sale. 4.2. Prices displayed do not include VAT at the legal rate in Portugal unless otherwise stated. 4.3. Old Era reserves the right to change prices and product descriptions without prior notice.

5. Purchase Process

5.1. To complete a purchase, the user must follow the steps indicated on the website, from product selection to payment confirmation. 5.2. After completing the order, the user will receive a confirmation email with purchase details. 5.3. If a product becomes unavailable after purchase, the user will be notified and entitled to a full refund.

6. Payments

6.1. Old Era offers the following payment methods:

  • Credit/debit card

  • PayPal

  • MBWay

  • ATM

  • Other methods as available on the website

6.2. Payments are processed through secure platforms. Old Era is not responsible for errors or issues related to third-party payment systems.

7. Shipping and Deliveries

7.1. Old Era ships to Portugal (including islands), Spain, and the European Union. 7.2. Delivery times vary based on destination and shipping method. Estimated times are provided at the time of purchase. 7.3. The estimated delivery time ranges from 2 to 7 business days. 7.4. Shipping costs will be displayed before order confirmation. 7.5. Old Era takes an average of 2 business days to process orders before shipping, which is not included in the delivery estimate. 7.6. Old Era is not responsible for delays due to factors beyond its control, such as strikes, adverse weather conditions, or customs.

8. Returns and Exchanges Policy

8.1. Users have the right to withdraw from the purchase within 14 days of receiving the product, without justification, in accordance with applicable legislation. 8.2. To initiate a return, users must contact Old Era via email, providing order details. 8.3. Return Conditions: The product must be returned in the same condition it was received, with intact labels, in the original packaging, and without additional signs of use. 8.4. Refunds will be processed within 14 days after receiving and inspecting the returned products, using the same payment method unless otherwise agreed. 8.5. Returns or exchanges are not accepted for Mystery Boxes and Resell Boxes, even if the item does not fit or meet consumer preferences. By purchasing these boxes, users acknowledge that items are randomly selected. 8.6. Old Era covers return costs only for products delivered within Portugal and Spain, including Madeira and the Azores. Outside these areas, users must arrange and pay for the return. 8.7. Return costs will only be covered if the returned item meets the Return Policy requirements. 8.8. Exchanges: To exchange a product for a different size or model, the user must follow the same procedure as returns.

9. Warranties and Defective Products

9.1. Old Era guarantees that all products match the descriptions provided. 9.2. If a product has an undisclosed defect, the user may request:

  • Repair or replacement, if applicable.

  • A full or partial refund, depending on the situation.

9.3. Users must contact customer service and provide evidence of the defect, such as photos or a detailed description.

10. Intellectual Property

10.1. All content on the website, including text, images, logos, graphics, and software, is the exclusive property of Old Era or third-party licensors and is protected by copyright and intellectual property laws. 10.2. Reproduction, distribution, modification, or any unauthorized use of content is prohibited.

11. Data Protection and Privacy

11.1. User data is processed in compliance with the General Data Protection Regulation (GDPR) and applicable laws. 11.2. For more information on data collection, use, and protection, refer to the Privacy Policy.

12. Limited Liability

12.1. Old Era is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the website, including loss of profits, business interruptions, or data loss. 12.2. Old Era does not guarantee that the website will always be available, free from errors, or protected against viruses or external threats.

13. Links to Third-Party Websites

13.1. The website may contain links to external websites. These links are provided for convenience and do not imply any endorsement or responsibility for third-party content. 13.2. Old Era is not responsible for the privacy policies or content of external websites.

14. Dispute Resolution

14.1. In case of disputes, users may resort to Alternative Dispute Resolution through the Guarda Consumer Conflict Arbitration Center. 14.2. Address: Rua Batalha Reis, Municipal Library Building, 6300-668 Guarda
Contacts: Telephone: +351 271 223 385 | Email: cniap@cniap.pt
14.3. For more information, visit www.consumidor.gov.pt.

15. Final Provisions

15.1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force. 15.2. These Terms are governed by Portuguese law. Any disputes will be resolved in the competent courts of the designated district.

These Terms and Conditions are reviewed periodically, with the last update on November 29, 2024.