Return policy

The user has the right to cancel the purchase within 14 days of receiving the product, without the need for justification, in accordance with applicable legislation.

To exercise the right to return, the user must contact Old Era via email at ...., providing the order details.

Return Conditions: The product must be returned in the same condition it was received, with intact labels, in the packaging it was sent in, and without any additional signs of use.

After receiving and verifying the returned products, the refund will be processed within a maximum of 14 days, using the same payment method as the original purchase, unless otherwise agreed.

We do not accept returns or exchanges on our Mystery Boxes and Resell Boxes, even if the item does not fit or does not meet the consumer's preference. By purchasing a mystery or resell box, the consumer acknowledges that the items are randomly selected and may not align with their preference.

Old Era only covers the return costs for products delivered within mainland Portugal and Spain, including the Madeira and Azores regions. Outside of this, the user/buyer must arrange and cover the cost of the return.

Return costs are only covered when the item being returned meets the requirements outlined in the Return Policy.

Exchanges:

To request an exchange for another size or model, the user must follow the same procedure described for returns.