Return policy

The user has the right to withdraw from the purchase within 14 days of receiving the product, without the need to provide justification, in accordance with applicable legislation.
To exercise the right of return, the user must contact Old Era via email at [email address], providing the order details.

The product must be returned in the same condition in which it was received, with intact labels, in the original packaging, and without any additional signs of use.
After receiving and inspecting the returned items, the refund will be processed within a maximum period of 14 days, using the same payment method as the original purchase, unless otherwise agreed.

We do not accept returns or exchanges on Mystery Boxes and Resell Boxes, even if the item does not fit or does not meet the consumer's preference. By purchasing a mystery box or resell box, the consumer acknowledges that the items are selected randomly and may not align with their preference.

Old Era only covers the return costs for products delivered within Portuguese and Spanish territories, including the Madeira and Azores regions. For deliveries outside these areas, the user/buyer is responsible for arranging and covering the return costs.
Return costs will only be covered if the item being returned meets the requirements outlined in the Return Policy.

Exchanges:
To request an exchange for a different size or model, the user must follow the same procedure described for returns.