Below are some common concerns our customers have before purchasing an item.
If you have any further questions, please send them to Vintage@old-era.com .
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Questions Before the Sale
We accept several payment methods, including credit cards (Visa, MasterCard), MB Way, Multibanco...
All payments are processed securely.After your order is shipped, you will receive an email with a tracking code and a link to track the delivery status.
You can also check the status of your order directly in your account on our website.Delivery times vary depending on the destination and shipping method selected. Estimated delivery times are provided at the time of purchase.
The minimum estimated delivery time for products, considering transportation time, is 2 working days.
The maximum estimated time for delivery of products, considering transportation time, is 7 working days.
Please see our Shipping Policy page for more details.Yes, we offer free shipping under the following conditions:
For Portugal (islands) and Spain, on purchases of €89 or more. For the rest of Europe, on purchases of €149 or more. .If your order arrives damaged, please contact us immediately with photos of the item and damaged packaging.
We will investigate the situation and take necessary steps to resolve the issue.To return an item, please see our Return Policy for information on how to begin the return process.
Returns must be made within the specified time frame and in accordance with our procedures.We sell vintage clothing. The pieces are carefully selected and evaluated for quality.
Please see our Sizes and Condition page for more information on the condition of the garments.